Help

It helps everyone responding to a disaster in Nepal — municipality and ward offices, NGOs, INGOs, donors, community groups and individuals — see what is needed, who is helping, and where help has reached.

It supports relief coordinated with local government. It is run by volunteers and is not a government system. No money is collected on this site.

In the first days and weeks, help arrives from many sources at once and it is hard to know which places have been reached.

Each disaster keeps needs, responses and deliveries in one place. Organizations can see who is already responding to a need, and the Gaps view shows places and types of help that nobody is covering yet. This reduces duplication and helps find communities still waiting.

Partly. A help record can show what was given (items and quantities), where, for how many households, who funded it and which local partner delivered it. Search a disaster for the funder’s name to find those records.

This depends on organizations recording and updating their help, and an organization may choose to share the funder and amount with signed-in organizations only. TrackRahat does not handle or trace money. Labels on each record show what is reported and what has been checked.

It is meant to complement government coordination and reporting — such as local coordination meetings and the government’s BIPAD Portal — not to replace them. Nothing is sent to government systems automatically.

Verified municipality and ward offices post with the Official government source label and can update needs in their area. Anyone can download a disaster’s needs, help and who–what–where tables for meetings and reports.

The TrackRahat team closes a response when the emergency phase is over. After that, nothing new can be added, but everything stays visible as a record, and existing needs and help records can still be updated. The team can reopen it if needed.

Before closing, needs that are still open should be shared with the local office for follow-up — Download gives the list. Everyday needs after that go in the General area, and longer-term recovery work can be tracked as organization projects.

Open Disasters and tap a disaster.

Needs shows what communities have asked for. Help shows what has already been given. Gaps shows places where needs have no help yet. Map shows approximate areas.

Open a need and tap Offer help. You don’t need an account.

Write what you can give and when. The TrackRahat team checks messages before they are shown publicly. No money is collected on this site.

Yes. Open the disaster, tap Add, then Report a need. It appears at once, marked “Public report — not verified”, until the TrackRahat team checks it.

Your phone number and exact location are never shown publicly; phone numbers written in the description are hidden automatically. Save the private link you get — it is the only way to update or close your post later.

Go to My account, sign in with your work email and create your organization, municipality or ward office profile.

Then open the disaster and tap Add. Choose Post a need for your organization or Record help we gave. It takes about a minute.

Each row is a place and each column a type of help.

Gap: an open need with no help recorded yet. Partly covered: some help recorded, need still open. Help recorded: help given and no open need. Tap any box to see the records behind it.

Phone numbers and exact GPS are private unless you choose to show them. Maps only show an area of about one kilometre.

Never put names, citizenship numbers or household lists in a public description. Ask permission before sharing someone else’s contact.

Every record shows who posted it, when it was last updated, and a label saying what has been checked. Tap any label to see what it means and what it does not mean.

Old needs are marked “may be outdated”. If something looks wrong, tap Report a concern on that page.

Official government source: Posted by a municipality or ward office whose identity TrackRahat confirmed through an official channel, such as a call to the office number published by the government or an official letter. Keep in mind: It confirms who posted, not that every figure has been checked.

Registration reviewed: TrackRahat reviewed the organization’s registration documents. Keep in mind: It is not an endorsement and says nothing about the quality of its work.

Coordination verified: For this project, TrackRahat reviewed evidence that the organization coordinated with the local government. Keep in mind: It applies to this one project only, not to the organization’s other work or partners.

Organization-reported: Posted by the organization named on the record, using its own account. Keep in mind: TrackRahat has not independently checked it.

Recorded by TrackRahat: Entered by the TrackRahat volunteer team from a field visit, direct contact or a public post, often before the organization joined. Keep in mind: The organization may not have seen or approved it.

Public report — not verified: Posted by a member of the public without an account. Their phone number and exact location are kept private; only TrackRahat staff see them. Keep in mind: Nobody has checked it yet. It may be inaccurate, duplicated or already met.

Team confirmed: The TrackRahat team confirmed this version of the record, for example by phone or a field visit. Keep in mind: Later edits by others are not covered until the team confirms again.

Claimed by the organization: First recorded by the TrackRahat team. The organization later confirmed it is theirs and TrackRahat approved the claim. The original source and history are kept. Keep in mind: Edits after the claim are the organization’s own report.

Open the need and tap “We’re responding to this”. Your help record is linked to that need, so others can see it is covered and don’t duplicate it.

Update it as Planned, In progress or Completed. When you mark it Completed and say whether it fully met the need, the need’s status changes straight away and shows that you reported it.

Open the record and tap Update. You can move it back to Planned or In progress, lower the households, or choose Cancelled. Taking back something already reported needs a short reason; it is shown on the record and kept in its history, and the need’s status is recalculated straight away.

Planned and in-progress help needs an expected date. Tap “Still on track” at least every 14 days. If it is not reconfirmed, it is marked overdue and the need counts as a gap again, so others can step in.

The posting organization, the verified ward or municipality office for that place, the TrackRahat team, and organizations responding to it can tap Still needed, Partly met or Resolved. Responding organizations cannot close a need; they report their own help.

The poster’s reply is welcome but never required. Each status shows who set it, such as “Reported met by X”, and the need’s history lists every change, who made it and why. Reopening, or resolving a need you did not post, needs a short reason. After 7 days without an update the poster gets a reminder. After 30 days with no update and nobody responding, the need is marked “No recent update” and moves out of the main list — it is never deleted, and anyone involved can reopen it.

Create the office’s profile with the type Municipality or Ward office, open it and tap Request official status. A TrackRahat volunteer confirms it once, by calling the office number the government publishes or checking an official letter.

After that, its posts show “Official government source” and it can update needs in its area. Status is re-checked after local elections or staff changes.

Yes. On the record, tap “This is our record” and say how we can confirm it. After the team approves, you can update it. The record keeps its original source and full history, and shows that it was claimed.

It shows how complete an organization’s help records are: items and quantities (30), households supported (20), municipality and ward (20), and being updated in the last 30 days or completed (30). It is shown once an organization has at least 3 of its own records.

Funding details are optional and never affect it — keeping them private is a legitimate choice. It is not a measure of honesty or of how good the help was.

Signed-in users see a bell for partner invitations, review decisions, replies to their needs and updates to needs they follow (tap Follow updates on any need).

Choose email right away, a daily or weekly summary, or no email on the Notifications page. Invitations and review decisions are emailed straight away unless you choose no email.

Yes. Pages you have opened still work offline. If you add something without a connection, it is kept on your phone and sent automatically when you are back online.

To install it like an app, open the browser menu and choose Add to Home screen.

Use Share on any disaster or need to send it on Facebook, Messenger, WhatsApp or Viber.

Download gives the public information as a spreadsheet for meetings and reports.